I have been “following up” for a replacement with Satisfyer for years and they keep lying
Alright help me out.
This is the worst customer service experience I’ve ever had. I got my Satisfyer in 2023 and it essentially broke 4 months in, the metal rod for charging literally got sucked into the toy and now I can’t charge it.
I reached out to Satisfyer and gave them all the information in 2023 to ask for a replacement, and they told me to go to the shop I purchased it from and get a replacement, I was traveling so I can’t just do that unless I’m spending fuck loads to fly to a different country just to get a replacement.
Then Nicholas Martin from Satisfyer said they would send a replacement but they couldn’t send it to my country because of regulation, so I asked them to send it to another country, they agreed.
They said they’ll send me a tracking number, never did. Months later I followed up, they said it was too late to follow up, that they’ve sent a replacement, and that they’ll send it again, this is through Maria Alder, another CS rep. They said they’ll send a replacement, and they’ll send a tracking number. Never did. I followed up months after, cause I’d actually forgotten about it, they said it was too late to follow up and they’ve sent it.
I asked if they could show me ANY proof that they’d send previously replacements and they couldn’t. They said I should’ve followed up in two weeks, not months. So, I did. They said they’ll send another replacement. Same thing happened. No tracking number. I followed up in two weeks. Then Nicholas Martin took over and said the appropriate department will investigate and nothing.
I kept following up, a few times, within 1-2 weeks, and still nothing. THEN, Anna Holt from Satisfyer takes over in March 2026 to tell me that because of the conflict, there is no shipping available and they’ll reach back out. Okay fair enough, so after the airspace opens and I am receiving other shipments from that side of the world, I email them again.
I kid you not, they said this: “I regret to inform you that the warranty claim has been closed. Could you kindly resend the information so that we can reopen it?”
WHAT THE ACTUAL FUCK?! I have sent them the information MULTIPLE times. And they keep asking me the same info.
I have asked them to give me a refund, which they won’t. I have asked them to show me proof of a replacement being sent, they won’t. I have asked them for a tracking number in the deadline they imposed and they STILL won’t.
I’m in Asia. What can I do? Is there a consumer protection thing I can make a complaint? HELP.
Anyone has this issue? 😭