Do not believe cityheaven reviews
So, I left a review at 2.5 stars for an awful experience I have.
It did not get published.
This is the second time cityheaven does not publish a poor review of mine.
So, I suspect they regularly do not publish poor reviews.
The tile of my review was "I wish we were more compatible"
My review was honest and respectful.
At least on this occasion the shop responded, so they took notice.
Below is their response.
Thank you for taking the time to leave such an honest and detailed review.
We’re glad to hear that you found our reception staff friendly and that you enjoyed the atmosphere of the waiting area.
We’re sorry to hear that your time with XXXX wasn’t quite what you had hoped for. We really appreciate your honest comments, and we’ll take them on board as we continue to improve our service.
We’re also pleased to hear that XXXX made an effort to communicate with you, especially as you mentioned that Japanese isn’t your first language.
Thanks again for visiting us and for sharing your experience. We hope you’ll give us another chance to provide you with a more enjoyable experience next time.