u/HandyAshley

Hey everyone, 

The tutorial series continues! For the second video, we went back to the same place we started — your questions, your pain points, the stuff that keeps coming up — and customization was near the top. 

So here it is: Customizing your Handy

If there's something you'd like a proper walkthrough on next, drop it in the comments. If enough people want it, it takes priority.

P.S. Next up: All things maintenance.

Hey r/theHandy, 

The Handy 1 is on sale, and we want to be transparent that this is the last run. When the remaining stock clears, the H1 is retired. No more production. 

The H1 is where this started. The community that grew around it, the feedback that shaped what came next, the bugs that got fixed and the features that got built because people here asked for them. 

If you've been thinking about a backup unit or want to get one for someone, the sale is running until stock clears. 

• Coupon Code: HANDY55 
• Discount: 55% off  
• Includes: The Handy 1 
• Excludes: Everything else

  

Happy to answer questions about what H1 retirement means practically — support, sleeves, accessories — in the comments. 

Quick Transition FAQ 

Q: What happens to my warranty, software support, and manuals now that H1 is retiring? 

A: We will continue to support the Handy 1. 

• Warranty: Your warranty remains fully valid.  
• Software & Manuals: Software support is not going away, and all H1 setup guides and manuals will remain permanently available.  
• Accessories: Standard sleeves and accessories will continue to be compatible.

 

Hey everyone, 

We're kicking off something we've wanted to do for a while: a proper tutorial series, made in-house, for the people who actually use the product. And covering the things that actually come up — setup, features, fixes, etc. 

For the first batch, we pulled the most common questions and pain points from the community (Discord, Reddit, support tickets, etc.) and built the priority list from there. That's how we landed on this one to start: 

• Charging — how it works, what to know, how to get it right

We know the first few videos cover basics — but we want to build a proper library from the ground up before we get into the more advanced stuff. Bear with us. 

We're also working on a longer community update covering upcoming products, the roadmap, and what you've been asking for. We want to give that the time it deserves, so it's coming once the foundational videos are in place. 

Here's what's currently in the pipeline: 

• Customizing your Handy — making it yours 
• Maintenance kit walkthrough 
• How to open the device 
• How to remove and attach the silicone cover 
• How to replace the battery 
• Suggestions for repairing a broken USB-C port 
• Community update — upcoming products, roadmap, and your suggestions (longer format)

 

If there's something you've been wanting a proper walkthrough on, drop it in the comments. If enough people want it, it moves up the list. 

P.S. Next up: Customizing your Handy — making it yours.

To our community,

This letter addresses manufacturing and fulfillment issues with a few of the delivered Handy 2’s, our latest device. Whether you own the Handy, are considering buying one, or are new to our community, we want you to understand what happened and how we're fixing it.

We owe you a direct answer about the charging problems affecting this small % of Handy 2 units, and an apology for the frustration this has caused. Here it is.

What we found

Our engineering team has identified two separate charging issues that are affecting our units. They don't impact every device (less than 3%), but they affect enough customers that we owe you a straightforward explanation and a clear plan to make it right:

• Charging Integrated Circuit “IC” manufacturing defect: On affected units, the charging IC on the board has vias (holes) in the solder pads. During manufacturing, solder paste can flow through these vias, leaving pins with poor connections. A unit can work fine when it leaves our factory, then fail weeks or months later as the connection degrades with use. This is a design and manufacturing problem on our side.
• Insufficient input voltage support: Our charging system requires a minimum of 5.1V input. Many chargers, including standard Apple chargers and USB ports on computers, fall back to 5V when they don't recognize our device's power delivery profile, leaving the unit unable to charge. The fix is a USB-C PD charger that delivers 9V or more; those allow the higher voltage automatically and charge the device reliably. We should have caught this before shipping.

Both issues are on us. No excuses. We apologize.

What this means for you

If your Handy 2 won’t charge, it’s likely one of these two problems. Issue 2 is easy to work around, using a USB-C PD charger rated for 9V or higher. Issue 1 requires a replacement. Neither is something you should have to debug yourself.

What we've done

Both issues are fixed in current production. The charging circuit has been redesigned to prevent degradation, and the power system now works with standard chargers. Units with the fix are now rolling out.

Our customer support

For those of you that have reached out to us through customer service: You've waited long for answers, and that's not the experience we want anyone to have. We're sorry. We've grown the support team and shifted internal resources, so QA and support get the priority they deserve. We know words are not enough and you will see the difference in how quickly we respond from here on.

If you're affected, reach out

Email contact@thehandy.com with your order number, device info from the app, charger model, and a brief description of the problem. We'll diagnose quickly and replace the unit if needed.

Moving Forward

We're strengthening QC going forward and taking steps to rebuild the trust you've placed in us. Thanks to the Handy community for your honest feedback, we won't take that lightly.

Thank you for holding us accountable.

Jens Petter Wilhelmsen, CEO