TSB mold and no response
THCA Small Buds sent me 2 quarters (Gorilla Glue & Acapulco Gold) with mold/bud rot — now I can’t get a response from customer service. It’s been over 3 days.
I took videos of both and reached out to their customer service email (sales) with the videos - no response. I don’t feel comfortable using this affected flower, and this truly feels like I got burned.
I first emailed them Friday around 1–2 AM. I didn’t receive a response, so I followed up the next day. I still didn’t hear anything, and I sent another email last night politely asking if someone could please get back to me.
So far, I’ve received no response at all.
I’m not posting this just to trash the company, I’m trying to figure out if anyone else has dealt with something similar and whether there’s a better way to get in contact with them. It’s literally less than 40$ worth of product. I can’t see them losing a customer over such a small refund / replacement. This is a let-down. I placed multiple orders per month in the past and the only issue I ever had was them Never having the same strain twice - even if you order the exact same name as last time- It is ALWAYS different the second/repeater order. I got over it, but this mold issue is something I can’t overlook. They should do the right thing and atleast respond to me. The total order was over 200$.
I also contacted THCA King because I understand the two companies are connected, and I’m hoping they can help get someone from TSB to respond.
Has anyone else had a similar experience with THCA Small Buds customer service?