My post on another page got taken down, but I was enouraged that I try again here as many found it valuable to learn things from my side.
I’m a manager of a hotel. I’ve been working hotels for 10+ years, and managing them for over half of that. I’m also a client and appreciate the services providers give to us. After my last session with a provider who is newer to the business, I found myself giving her tips to avoid potential hotel problems in the future. I enjoyed my time with her, and I didn’t want to see her (or any provider/client) hurt or risk damaging future appointments.
If there are any of you who handle appointments at hotels and have questions regarding how we perceive things on our end, potential red flags, or anything you’d wish to clarify to keep yourselves safe, please feel free to comment on this thread or message me privately. I will answer unfiltered with my honest opinion of what we look for behind the desk and what triggers cause us to take action. Please note that all hotels handle things differently, so my feedback is that of my own experiences and that I know of other hotels I've worked under.
*Background update* One question requested I provide my hotel background:
I currently operate a top performing upper mid-scale hotel in the midwest of the United States. The smallest hotel I've worked is 73 rooms and the largest being 135. I have worked under Hilton, IHG, Marriott, Wyndham, and Choice. My experience spans full-service with meeting space, select-service, and economy level hotels. I have NOT worked in metro cities, boutique hotels, smaller motels, or large conference level hotels (think 300+ rooms with large ballrooms and multiple restaurants); however, I have colleagues who I converse with regarding their business dealings in these settings, and I've gone to a number of conferences and I spend my time bird watching the staff (job hazard for me unfortunately).