u/GutterTrashJosh

They had an issue with FedEx yesterday and so sent some packages out with UPS. In an email they sent out, they basically said “some of your tracking may say UPS next day, everything should still be on time for what you ordered.” I was seeing people who ordered their packages 12 hours after me get there’s while mine was stuck being a day late, and read it basically as “hey guys FedEx is fucking up your packages so we’re switching to UPS, if your package is with FedEx you’re screwed” and thought that was a shitty thing to do instead of sending another package or reaching out to people that their orders would be delayed. But they had no knowledge some of the fed ex orders would be delayed (as well as some of the UPS).

When I reached out to get a refund they only offered half of the shipping costs (20), which I felt was incredibly shitty given at the time I thought they knew fed ex packages were delayed. Turns out most packages with fed ex got sent out on time, mine just happened to be one of those that wasn’t.

I still feel like the least you can do is refund a customer’s shipping if it they submit a next day order early and it still gets delayed (given the fact I’ve spent thousands there and always recommended them to people), but at the same time I get they can’t just refund shipping every time the carriers have an issue.

Personally, regardless of it’s the fault of the company or not, I feel like it’s a bad look when some of your customers who submitted orders later are still getting there’s while offering no compensation to those who ordered earlier, but maybe that’s entitled of me to think idk. Regardless, RAW has always at least communicated, and while I feel like offering what’s essentially twenty doll hair two day shipping is a little stingy regardless of its the fault of the carrier or the vendor, I appreciate that they communicated with me to clear the email up.

Get this, I submit and order Tuesday night with next day shipping to ensure it would be sent out on time Wednesday (and show up Thursday). Tracker updates and says it’ll be here today, all seems normal. Then they send out an email that says “hey guys we don’t know why but FedEx wasn’t accepting packages, but don’t worry you’ll still get the packages with your original shipping. If you bought overnight then we’ll send it through UPS next day air.”

Turns out that was a lie. I guess submitting my order too early screwed me in a way? Because this morning, instead of my package being here, I have to wait another day. This was already an emergency package because another vendor was three days behind on shipping mine, so now I have to drive out of state to get shitty smokeshop tabs.

Yeah I’m annoyed, especially because I’m out an extra two hundred fifty between the emergency order and smokeshop prices, but whatever I assume they’ll make it right in some way. Surely, if the package failed to get sent out on time (whether it be the vendor or the shipper), they would offer some kind of refund, ESPECIALLY if they send an email/discord chat reassuring everyone that everything would still show up on time and no need to worry, then
that turns out being demonstrably untrue in my case.

What do they offer? For not only not shipping stuff out late (not necessarily their fault) but lying and saying it would be here with the originally ordered date (100% their fault)? They say “sorry, best we can do is half of the shipping, it’s in our policy!” I wasn’t a dickhead about asking for a refund, I just said I feel the shipping should definitely be refunded and maybe some store credit given they sent out wrong information (I would’ve submitted another order later in the day or with another vendor if I knew they sent me wrong information). And their response is to make me pay almost double what KH’s two day shipping rate as “compensation.” Absolutely fucking abysmal customer service.

Get this, I submit and order Tuesday night with next day shipping to ensure it would be sent out on time Wednesday (and show up Thursday). Tracker updates and says it’ll be here today, all seems normal. Then they send out an email that says “hey guys we don’t know why but FedEx wasn’t accepting packages, but don’t worry you’ll still get the packages with your original shipping. If you bought overnight then we’ll send it through UPS next day air.”

Turns out that was a lie. I guess submitting my order too early screwed me in a way? Because this morning, instead of my package being here, I have to wait another day. This was already an emergency package because another vendor was three days behind on shipping mine, so now I have to drive out of state to get shitty smokeshop tabs.

Yeah I’m annoyed, especially because I’m out an extra two hundred and fifty doll hairs between the emergency order and smokeshop prices, but whatever I assume they’ll make it right in some way. Surely, if the package failed to get sent out on time (whether it be the vendor or the shipper), they would offer some kind of refund, ESPECIALLY if they send an email/discord chat reassuring everyone that everything would still show up on time and no need to worry, then that turns out being demonstrably untrue in my case.

What do they offer? For not only not shipping stuff out late (not necessarily their fault) but lying and saying it would be here with the originally ordered date (100% their fault)? They say “sorry, best we can do is half of the shipping, it’s in our policy!” I wasn’t a dickhead about asking for a refund, I just said I feel the shipping should definitely be refunded and maybe some store credit given they sent out wrong information (I would’ve submitted another order later in the day or with another vendor if I knew they sent me wrong information). And their response is to make me pay almost double what KH’s two day shipping rate as “compensation.” Absolutely fucking abysmal customer service.

7 has functionally given me GERD. I used to throw up frequently before I started taking magnesium, a fiber rich diet, and avoiding certain foods (especially cheese and fatty meat). It was almost always in the morning and eventually I realized I can’t eat basically anything within an hour of going to bed or I’ll probably throw up the next morning. Now I only get sick when I fuck up and eat a late night sweet or eat a meal before bed.

However, there have been a few times where I would keep everything the same and STILL get sick and deal with acid reflux throughout the day. I’m sitting here thinking “I’ve at nothing but bean burritos, grilled chicken, and oatmeal the last day why I am I getting sick?”

Welp, at least a few of those times was due to the tabs being blue raspberry. It’s happened with simply7, OE, RAWMIT, dopeeum (the only headshop tabs available near me), and now KH. It’s only now that I realize that flavor has been the trigger (whereas I previously assumed it was solvents or just bad tabs). Taking them on an empty stomach is a sure fire way to get sick if you deal with acid reflux (something I very rarely ever got until 7). Threw up a few days ago from them, waited a couple days, tried them again and within 30 minutes I had a gas bubble in my chest and was throwing up this morning again.

Ive seen other people complain of vomiting from some of the same tabs I’ve mentioned (specifically simply’s raspberry) and, at least for me, I’ve found the culprit.